Last updated: 16 March 2026

Refund Policy

We want you to feel confident using FourCandles. This policy explains when refunds are available and how to request one.

1. General principle

FourCandles operates a credit-based model. Credits are consumed as you use AI features. Because AI API calls involve real costs to us at the point of use, credits and subscription fees are generally non-refundable once used. However, we review requests on a case-by-case basis.

2. Monthly subscription fees

If you have not used any credits in the current billing period and contact us within 14 days of a charge, you may be entitled to a full refund. We do not pro-rate refunds for cancellations mid-cycle.

To cancel: contact your payment provider or email support@fourcandles.ai.

3. Credit top-ups

Top-up credit bundles are digital goods delivered immediately. Once a top-up has been granted to your account, it is non-refundable unless credits were not delivered due to a technical error, you were charged incorrectly, or you are entitled to a refund under applicable consumer protection law.

4. AI credits already consumed

Credits that have already been used to make AI requests cannot be refunded. If you believe credits were consumed incorrectly due to a platform error, please contact us.

5. Your statutory rights

UK and EU consumers have a 14-day right of withdrawal from distance contracts. Once digital content delivery has begun with your prior consent, the right of withdrawal is waived for the delivered portion.

6. How to request a refund

Email support@fourcandles.ai with your registered email address, the date and amount of the charge, and a brief explanation. We aim to respond within 5 business days.

7. Exceptional circumstances

If you experience a significant technical failure on our part, we will work with you to find a fair resolution — whether that is a credit restoration, a partial refund, or another remedy.